top of page
Nail technician logo of geri nails art studio - hand holding nail polis (blury)

Policies

PAYMENTS AND BOOKINGS:

Hello Lovely Clients!

I totally understand that life can be unpredictable, and I want your experience at Geri Nails Art Studio to be as stress-free as possible. Here's a little info about payments and bookings:

Late Arrival Policy:

I get it; things happen! If you're running a bit late, don't worry—I've got a 15-minute grace period for you. There's a tiny £10 charge if you exceed that, just to keep things fair. If you're more than 20 minutes late without giving me a heads up, unfortunately, we'll have to forfeit your time and deposit. But hey, we can always book a fresh session for you through the website.

Changing Appointments:

Life doesn't always go as planned, and that's okay. You can change your reserved appointment up to 48 hours before your scheduled time. Just shoot me a message through your confirmation text/email. If life gets too chaotic and you miss the timeframe, just reach out to me personally. Unfortunately, you'll lose your security deposit, but we can always set you up with a new one to rebook.

No-Show Policy:

Let's keep it courteous, folks! If you book a slot and then ghost me (no call, no show), I'll have to bid adieu to future bookings with you.

A Few Extra Details:

  • Arrive with bare nails/fingers if you're getting a full set; if it's a fill, I'm your go-to person.

  • I reserve the right to refuse service for health and safety reasons.

  • Please let me know if you're a diabetes client so I can provide the best care for you. No cutting services, though!

  • Rudeness is a no-go zone, and sadly, I won't be able to provide service to anyone displaying mean or disrespectful behaviour.

Satisfaction Guaranteed:

Your happiness is my priority! If something doesn't quite meet your expectations, let me know within 3 days, and I'll make it right. Unfortunately, no refunds after the service has been completed.

Caring for Your Nails:

Remember, nails are jewels, not tools! Treat them kindly, and they'll stay beautiful for weeks. Repairs within 3 days are on the house, excluding breakages. After that, repairs for breakages or other mishaps are just £3+ each.

Other Important Bits:

  • Gift Cards are like cash and can't be refunded or exchanged, so keep them safe!

  • Children are absolutely welcome, but if they're not getting nail services, please make sure they're safe and entertained at home.

Cell Phone Etiquette:

Hands-free devices are a great idea to keep your nails pristine during a service. Plus, it helps me keep things moving smoothly. Let's chat, and I promise not to keep you waiting for a disentangled hand!

Thank you for choosing Geri Nails Art Studio! I'm excited to make your nails a work of art and ensure your time with me is enjoyable and stress-free. See you soon!

bottom of page